Frequently Asked Questions (FAQ)

What does Masterstixs sell?

Master Stixs creates high-quality custom vinyl decals, stickers, banners, business signage, apparel, and personalised products. Whether you're after something for your car, business, home, or a unique gift, we've got you covered.

Do you offer custom designs?

Absolutely! We love bringing your ideas to life. Simply contact us with your design, logo, or concept, and we'll work with you to create something unique.

What files do I need for a custom order?

For the best quality, we recommend sending PNG, SVG, AI, EPS, or PDF files. If you only have a photo or screenshot, send it through and we'll let you know if it can be used.

How long does my order take?

Most orders are made to order. Standard production is usually 2–5 business days, with custom orders sometimes taking a little longer depending on complexity.

Do you ship Australia-wide?

Yes! We ship throughout Australia. Shipping costs and delivery times are calculated at checkout.

Can I track my order?

If your order is sent with tracked postage, you'll receive tracking information once it has been dispatched.

What materials do you use?

We use premium-quality vinyl and materials chosen for durability, vibrant colours, and long-lasting performance.

Are your decals weatherproof?

Yes. Our vinyl decals are designed to withstand Australian weather conditions and are suitable for both indoor and outdoor use when applied correctly.

Will your stickers damage my paint?

No. When applied to clean, well-maintained paint and removed carefully, quality vinyl decals should not damage your vehicle's paint.

How do I apply my decal?

Each order includes basic application instructions. Make sure the surface is clean, dry, and free from wax or dirt before applying.

Can decals be removed?

Yes. Vinyl decals can usually be removed by gently warming them with a hairdryer or heat gun and peeling them away slowly.

Can I choose different colours?

Yes! Many of our products are available in a range of colours. If you can't find the colour you're looking for, contact us and we'll do our best to help.

Can I cancel or change my order?

If your order hasn't entered production, we'll do our best to make changes. Once production has started, custom orders generally cannot be cancelled or modified.

Do you accept returns?

Because most products are custom made, we don't accept returns for change of mind. However, if your order arrives damaged or there's an issue with workmanship, please contact us and we'll make it right.

What if my order arrives damaged?

Please contact us within 48 hours of receiving your order and include photos of the damage so we can organise a replacement or suitable solution.

How can I contact MasterStixs

You can reach us through our Contact page, social media, or by using the enquiry form on our website. We aim to respond as quickly as possible during business hours.