Shipping policy

Shipping Policy

At Master Stixs, we take pride in carefully preparing and packaging every order.

Processing Time

Orders are typically processed within 1–3 business days.
Custom or personalised orders may take 3–7 business days, depending on the design and order size.

Shipping

We ship Australia-wide using trusted postal services.
Delivery times are estimates only and may vary depending on your location and postal carrier delays.

Tracking

Tracking is provided on eligible shipping options. Once your order has been dispatched, you will receive a confirmation email with your tracking details (where applicable).

Incorrect Address

Please ensure your shipping address is correct before placing your order. Master Stixs is not responsible for delays or lost parcels caused by incorrect or incomplete addresses.

Lost or Delayed Parcels

Once your order has been handed to the shipping carrier, delivery is outside of our control. If your parcel is delayed or appears lost, please contact us and we will do our best to assist you in working with the shipping provider.

Damaged Items

If your order arrives damaged, please contact us within 7 days of receiving your parcel. Include your order number and clear photos of the damaged item and packaging so we can resolve the issue as quickly as possible.